Refund & Returns

General Policy

We accept returns and exchanges within 7 days of delivery.

To be eligible for a return, items must be:

  • Unused, unopened, and in their original condition.
  • Returned with all original packaging, tags, and accessories intact.
  • Accompanied by proof of purchase (order number or receipt).

Items that do not meet these conditions may be refused at our discretion.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Items marked as "Final Sale" or "Clearance."
  • Opened or used products (for hygiene and safety reasons).
  • Digital downloads or gift cards.
  • Customised or made-to-order items.

This list may be updated from time to time and will be clearly indicated on the product page.

Defective or Incorrect Items

We take great care in hand-checking our inventory to make sure it leaves us in perfect condition. However, we understand that shipping can be unpredictable. To help us process any refund or replacement requests efficiently and fairly, we kindly ask that you film an unedited unboxing video of your purchase. Hold onto all packaging as we may require photos of the packing to file a claim with the courier. 

If you receive a defective or incorrect item, please contact us within 7 days of delivery .

To initiate a claim, please email us at niftiverse@proton.me with:

  • Your order number.
  • Clear photos/videos of the damaged shipping box and the affected items.
  • A detailed description of the issue.

We'll take a look at your case and get back to you promptly. If approved, we will arrange a replacement, exchange, or refund as appropriate. Return shipping costs for defective or incorrect items will be covered by us.

Please note: Minor cosmetic wear to the outer packaging that does not affect the product inside is not considered a defect. The packaging serves primarily to protect the item during transit.

Cancellations

You may cancel your order within 1 hour of purchase via your customer account portal on our website. For cancellations after this period or for guest orders, please contact us as soon as possible via email or Instagram DM. If your order hasn't been processed yet, we'll cancel it promptly for you!